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Shipping

Shipping

Worldwide Shipping is available on all unframed artwork.

  • *COMPLIMENTARY SHIPPING IN THE US AND CANADA ON ORDERS OVER $95 CAD - UNFRAMED, EXISTING ARTWORK (DOES NOT INCLUDE DUTIES / TAXES WHERE APPLICABLE)

  • *FLAT RATE INTERNATIONAL SHIPPING AVAILABLE (DOES NOT INCLUDE DUTIES / TAXES WHERE APPLICABLE)

  • ALL ORIGINAL WORKS OVER $650 CAD SHIP WITH TRACKING AND SIGNATURE UNLESS OTHERWISE REQUESTED

  • ORDERS UNDER $95 CAD SHIP VIA CANADA POST AND ARE TRANSFERRED TO YOUR LOCAL COUNTRIES MAIL CARRIER (SUCH AS USPS OR ROYAL MAIL)

  • CONTACT INFO@ELISSABARBER.COM WITH ANY INQUIRIES

  • CUSTOMS DELAYS CAN OCCURR AND ARE NOT THE RESPONSIBILITY OF ELISSABARBER.COM

  • INCORRECT SHIPPING ADDRESS ENTRIES ARE NOT THE RESPONSIBILITY OF ELISSABARBER.COM - PLEASE NOTIFY US OF AN INCORRECT ENTRY IMMEDIATELY

  • SHIPMENTS THAT ARE NOT COLLECTED AND ARE RETURNED TO SENDER ARE NOT THE RESPONSIBILITY OF ELISSABARBER.COM AND WILL BE SUBJECT TO ANY ADDITIONAL SHIPPING FEES TO RESEND ALONG WITH ANY RTS FEES PAID BY SENDER

  • ***PLEASE NOTIFY INFO@ELISSABARBER.COM OF ANY DAMAGE THAT RESULTS DURING SHIPPING IMMEDIATELY UPON RECEIPT OF ARTWORK (See instructions below)

*EXCLUDING CERTAIN STATES / TERRITORIES, CUSTOM OR COMMISSIONED WORKS ARE SUBJECT TO SHIPPING CHARGE. INTERNATIONAL FLAT RATE IS INCLUSIVE OF DHL SHIPPING COST ONLY AND ADDITIONAL CHARGES RESULTING FROM INTERNATIONAL DUTIES + TAXES MY BE CHARGED IN ADDITION AND ARE THE RESPONSIBILITY OF THE PURCHASER.

Delivery by DHL

If the Purchaser observes a problem with the parcel (parcel damaged or opened, traces of liquid, etc.), the Purchaser should not open the parcel but take photographs to provide proof of why it was not accepted.

The Purchaser must then use the order number and delivery number written at the bottom of the bar code in order to notify the problem by email to the info@elissabarber.com Customer Service which will arrange for DHL to collect the parcel at the Purchaser’s address.

If the parcel is accepted, the Purchaser must:

  • Unwrap the parcel in the presence of the carrier, and

  • Write any observations in detail by hand on the Delivery Slip. The reservations made by the recipient concerning delivery are used to prove the existence and extent of the damage. The Purchaser must make sure that the reservations are precise and complete (simply writing “subject to unpacking” is considered to be too general and imprecise), and

  • Send a registered letter with recorded delivery setting out the reasons for the complaint to the carrier within three (3) days of receipt in pursuance of the provisions of article L.133-3 of the French Commercial Code.

  • Inform info@elissabarber.com by email or registered letter within three (3) working days of delivery of the Order.